RESIDENTIAL
FAQ's
Topics
My
door won't close
My
door won't open or close
MVP
and Classic transmitter programming
Teaching
your MVP operator multiple transmitters
MVP
operator will not learn new transmitter codes
Photo
eye compatibility
Q: My door will
not close since the last time I opened it. I hear a clicking but it won't
move. What can I do?
A: First, see if
the door will run closed with constant pressure. Push and hold the down
button on the wall. If it closes your problem is most likely in the
photo eye circuit. Check to see if the red LED on the photo eye receiver
is lit. If not, the photo eyes may be miss-aligned or dirty. Make
sure the wire from the photo eyes to the opener is intact and properly
fastened at both ends. And of course, check to make sure there is no
obstruction blocking the eyes.
If the door will not
close with constant pressure you may have a faulty limit switch, or perhaps
even more serious problems in the circuit board.
Further troubleshooting
is available for MVP operators via the blinking LED lights on the back of the
operator. Refer to the MVP
Manual for in-depth instructions.
Q: My door will
not open or close from either the wall station or the transmitter. Also,
the stop button is lit up but the up and down buttons on the wall station no
longer light up. Any suggestions?
A: This is an easy
one that happens to even the best of us. Go to the wall station and
check the vacation switch. You have probably accidentally switched it to
the locked position. Simply move it to the unlock position and you
should be good to go.
If you rarely ever use
the vacation function you can disable it. Hidden just under the vacation
switch is a small opening with another switch. Turn it off and the
vacation lock function will no longer work. Check your owners manual for
complete instructions.
Q: I have a new
MVP remote control and am having trouble programming it. Could you guide
me through?
A: Programming
steps as follows:
- Press and hold the "+" button, then press and hold the
"-" button. Release both buttons immediately as soon as the LED
blinks. You are now in programming mode.
- Press and release one button corresponding to the button you want to
program.
- Enter your nine digit code by pressing and releasing the "+",
"0", and "-" buttons in whatever sequence you
desire. When you enter the last code the LED will blink twice letting
you know your code is accepted and that button is programmed.
For more detailed
information click on the following MVP
Programming link and view a PowerPoint demo or see a short movie in .mov
or .avi format.
The 9931 & 9921
transmitters have migrated to a new format. For detailed info click on Classic
Programming to be taken to a PowerPoint demo.
Q: My MVP
operator learns the transmitter code but additional transmitters will not
activate it.
A: In field tests
we have found that the transmitter used to program the operator was coded
differently than the additional transmitters. The installer may have
inadvertently pushed an incorrect button.
Solution:
-
Recode the
transmitter in question to match the code selected for that door.
-
Erase the code in
the operator.
-
Re-program the
operator with the transmitter that has just been recoded.
-
Test the remaining
transmitters.
Q: My MVP
operator will not learn a new transmitter code.
A: Solution: There are
a couple of different issues that may cause this.
-
First, the operator is
designed to remember up to eight different codes. Several different
codes may have been entered during the installation and test
process. Or, you may have misplaced or taken transmitters out of
service. If you have reached eight codes in memory you will either
need to recode additional transmitters to an existing code, or erase the
memory and relearn just those transmitters that you intend on using.
-
Second, check the vacation
switch. If the switch has been left in the locked position, not only
will the operator prevent activation by a transmitter, but you will be
unable to teach new codes to the operator. Unlock and proceed.
Q: Are the
Allstar, Challenger and MVP photo eyes interchangeable?
A: The Allstar
photo eye system (All-Clear) will only work with Allstar operators, such as
the 3000, 3500, 6000 and 6500.
The MVP and Challenger
photo eyes (Safe Finish) are compatible with each other, but will not work
with the 3000 and 6000 series operators.
